Customer service is your company’s opportunity to connect with customers, solve problems, and prove you care.
In doing so, you create lasting relationships that are the key to your company’s long-term success. Point-of-contact customer service staff are key influencers and open business opportunities for the entire company.
Customer Service Excellence is the benchmark by which all business success is achieved. And success will come to you if you create a lasting impression in the minds of your customers! Create lasting impressions through Customer Service Excellence! You be the person your customers rave about!
Customer Service Excellence is a course designed to give you the tools to provide “knock-your-socks-off” customer service!
Customer Service Excellence is offered as a 1-hour webinar. It is also offered as a 1, 3 or 6 hour in-person course.
You will learn:
- The incredible value of a “WOW” customer service experience!
- Secrets to putting a smile on the face of your customers
- The Golden Rules of handling customer complaints
- Immediate customer service strategies to implement today!
- Practical tools for meeting and exceeding your customers’ expectations
- How to deal with difficult or angry customers
Who Should Attend:
- Front line customer service staff and their managers
- Marketing and relationship management personnel