Courses

POPULAR COURSE! Customer service is your company’s opportunity to connect with customers, solve problems,...

Today you can expect to change jobs, even careers, several times during your working...

Are you a positive and encouraging influence on those around you?  Would you like to...

Changes in the workplace appear to be out of control. Our ability to succeed...

Excellent communicators have at least four things in common: They have a positive attitude;...

This course will use a variety of instructional methods, all of which are designed...

Harnessing Employee Motivation is becoming ever more important in the workplace as time goes...

The results are in…study after study of managers and top executives indicates that communication...

Are you completely satisfied with yourself and your work performance? Do you work as effectively...

Sporting an attitude is a little bit like inviting an elephant into your home....

Many people are surprised to learn that Emotional Intelligence (E.Q.) is more important to...

Do you deal with rude, irate, impatient, emotional or aggressive people in your life?...

Avoiding stress and burnout seems to be a tough job for many of us...

Chances are, you already work pretty long days.  Shrinking resources, constant changes, and decreasing...

Building any team – business, sports, or recreation – is a necessary Challenge!  It...

Maximizing your personal potential is a goal that many of us desire – but...

Accountability for our actions seems to be in short supply these days. From large...

Understanding our own feelings of anger is no laughing matter. How we and others...

Most people rank public speaking high on the list of things they don’t like...

Tackling conflict situations is a normal part of life for most individuals.  It is...

Improving our balancing act in life is something that all of need to improve in. The...

The face of the Canadian workforce has changed dramatically in recent years. Immigration, globalization,...

Constructive criticism is an absolutely necessary tool for changing behavior and improving individual performance...

Assertiveness is a way of thinking and behaving that allows a person to stand...

Assertiveness is a way of thinking and behaving that allows a person to stand...

Bullying in the workplace is a very real issue facing our Canadian workplace.

Are you having difficulty understanding the perspective, work habits, and communication styles of those...