Dennis Eisenbarth {{post_terms.taxonomy}}

Customer Service Excellence

Group Customer Service

POPULAR COURSE! Customer service is your company’s opportunity to connect with customers, solve problems, and prove you care. In doing so, you create lasting relationships that are the key to your company’s long-term success.  Point-of-contact customer service staff are key influencers and open business opportunities for the entire company. Customer Service Excellence is the benchmark … Read more

Expanding Your Influence

single individual - shining

Are you a positive and encouraging influence on those around you?  Would you like to improve on your skills as an influencer?  It doesn’t matter who you are or what your occupation is – you can become a more influential person! Influencing others has to do with getting them to be receptive to your views, advice and … Read more

Communicate With Confidence

Woman with Microphone

Excellent communicators have at least four things in common: They have a positive attitude; they are confident in their ability to communicate and receive the communication; they have clearly defined goals, and they have good people skills. This one day course is designed to boost your confidence in communicating you!  It is a proven fact that good communication … Read more

Harnessing Employee Motivation

Excited Team members cheering

Harnessing Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for your company. Of course, every employer wants to … Read more

Effective Communication Skills At Work

Tin can telephone

The results are in…study after study of managers and top executives indicates that communication skills are the most important skill in the workplace. It is more important than technical competence, skill level, experience, education, appearance or dress. Good communication in the workplace leads to success in many areas, including goal achievement, improved workplace satisfaction, and … Read more